Refund Policy
Last Updated: September 3, 2026
1. General
This Refund Policy explains when a Client may request the return or refund of funds added to or used through the Platform.
A return or refund may depend on whether the funds remain unused in the Client’s Wallet balance, have been allocated to a Project, or have already been released to the Freelancer.
Nothing in this Refund Policy limits any rights that cannot lawfully be excluded or restricted.
2. Unused Wallet Balance
A Client may request the return of funds that remain unused in their Wallet balance and have not been allocated to an active Project.
Where possible, approved returns will be made to the original payment method used to add the funds.
Funds already allocated to a Project are handled under the applicable Project cancellation or dispute procedures described in the Terms of Use.
3. Project-Related Refunds
A refund of Project funds may be considered where:
- the agreed work was not delivered;
- the submitted work materially differs from the agreed Project requirements;
- the Project is cancelled by mutual agreement of the Client and Freelancer;
- a duplicate payment or confirmed payment error occurred;
- a dispute is resolved in favour of the Client;
- a refund is otherwise required by applicable law.
If a Project is cancelled by mutual agreement, the related Project funds will normally be returned to the Client’s Wallet balance.
If the Client and Freelancer cannot agree on cancellation or the handling of Project funds, the matter will be reviewed under the dispute procedure set out in the Terms of Use.
4. When a Refund Is Generally Not Available
A refund will generally not be available where:
- the Client has approved the completed work;
- the Project funds have already been released to the Freelancer following approval;
- the work was delivered in accordance with the agreed Project requirements;
- the Client changes their mind after approving the work;
- the request relates to requirements that were not part of the agreed Project scope;
- the Client caused the issue by failing to provide required information, materials, access, or feedback;
- the request concerns fees charged independently by a bank or payment service provider.
This section does not prevent a refund where one is required by applicable law.
5. Duplicate Payments and Payment Errors
If a Client believes that a duplicate payment, incorrect charge, or other payment error has occurred, they should contact Platform support and provide the relevant transaction details.
Where an error is confirmed, the affected amount may be corrected, returned to the Client’s Wallet balance, or refunded to the original payment method as appropriate.
6. Refund Requests
Refund requests should be submitted to info@gigsharbor.com.
The request should include sufficient information to identify the relevant Account, Project or transaction, the amount requested, and the reason for the refund.
The Platform may request additional information where reasonably necessary to review the request.
7. Refund Processing
Approved refunds will normally be returned to the original payment method where possible.
In some cases, funds may instead be returned to the Client’s Wallet balance where appropriate.
Refund processing times depend on the payment method, payment service provider, and financial institution involved. After a refund has been submitted for processing, additional time may be required before the funds appear in the Client’s account.
8. Misuse of the Refund Process
The Company may reject refund requests that contain false or misleading information or that are submitted in bad faith or as an attempt to obtain services without payment.
Serious or repeated misuse of the refund process may also be handled in accordance with the Terms of Use.
9. Changes to This Refund Policy
The Company may update this Refund Policy from time to time to reflect changes to the Platform or applicable requirements.
The current version and its latest update date will be available on the Platform.
10. Contact Information
Company:
Address:
Email: info@gigsharbor.com