Rewrite a digital service options paper for leadership

Okafor Digital needs a fixed-scope rewrite of an options paper for an organisation improving its online service journey. Leaders can see that the current experience causes avoidable support requests, but the paper does not yet lead them cleanly from the customer problem to an investment choice. Restructure the material around the user journey, the key service failures, feasible options and a recommended decision. The finished paper should let a leadership group understand the trade-offs and choose a direction without a separate technical briefing.