Audit a client knowledge journey for an advisory service

Our advisory service needs to test whether its client knowledge materials guide people through the right decisions at the right time. Existing articles and templates contain useful expertise, but clients often ask for help before finding the relevant material. We need someone who can build a small proof of concept for a clearer knowledge journey, using the supplied documents and a sample set of client questions. Deliver a journey map, revised example materials, and a practical evaluation of what improved. Payment can be deferred within the €800 scope for a well-tested approach.