Expand Triage Automation Across Support Queues

Extend our working email triage service to chat and partner tickets while preserving team-specific routing, confidence thresholds, and human override. The monthly engagement includes connector development, evaluation-set maintenance, monitoring, release notes, and a regular review of false positives. The service runs in Python with queued workers and documented APIs; new channels must be retry-safe and observable. We are open to a monthly retainer or a blended rate tied to agreed service levels.